allob
Delete Your Account
Version 2 · Effective: 2026-11-05
Which app this covers
This page explains how to delete your account and data for allob (web https://allob.app, and the 'allob' app on the App Store and Google Play), run by winterlog studio.
How to delete
- Right away on the web: sign in to the allob web app and press Account settings › Delete account. Only the account owner can delete it.
- Right away in the phone app: in the allob app, press More › Delete account and confirm with Face ID, your fingerprint, or your screen lock (on a phone without a screen lock, with a code we email you). Only the account owner can delete it.
- Leave allob (delete only your own sign-in details): press Account settings › Leave allob on the web or More › Leave allob in the phone app to be removed from every account you belong to and have your sign-in details deleted. If you own an account, you must delete that account first.
- By email: you do not need to reinstall the app or sign in. Ask for account deletion at support@allob.app from the email you sign in with, and after confirming it is you we will delete the sign-in details for that email and the accounts that person owns, and tell you when it is done.
- Remove only your phone app sign-in: sign out under More in the phone app, and the sign-in and notification token on that device are deleted.
What is deleted and what is kept
- Deleted at once: products, connection information, business information, fetched business data, vault items, records, payment notices, store reviews and app feedback, Ask conversations, notification records and settings, images and videos, and problem reports.
- Also deleted if the person deleting has no other accounts: sign-in email record, sign-in sessions, device and phone app sign-ins, and devices that receive notifications.
- Deleted after a set period: usage events already received are deleted 3 months after they were received, and access logs within 7 days. Support emails are kept for 1 year after we reply. Feedback sent from the phone app is not linked to your account, so it is kept for 2 years after it is received; we delete it if you ask. Phone app error records are not tied to an account or email, so they stay when you delete your account and are deleted 90 days after they were received.
- Other members: other members of the same account are removed from it, and their sign-in details stay until they leave allob themselves.
Connected outside services
Connection tokens and API keys for outside services that you gave to allob are deleted with the account. You can also revoke the access you gave at the outside service (Third-party connections under Security in your Google Account, Business integrations in Meta business settings or Facebook settings, or Website permissions in Instagram and Threads settings).
When it is deleted
If you delete on the web or in the phone app, it is deleted right away and cannot be restored. If you ask by email, we will tell you the result within 10 days, as required by Article 41 of the Enforcement Decree of the Personal Information Protection Act.